The first task was to give my interpretation of a message that was delivered in three different modalities, pointing out what, if anything changed about my interpretation from one modality to the next. Here’s what I interpreted.
|The greeting starts the tone of the email in a friendly, informal manner that seems to continue throughout the email. According to the class text, “informal communication occurs as people think of information they want to share” (Portney et al., 2008.) This email, although in written form, is not in a standardized format and seems to flow as if she was thinking as she typed. It expresses urgency without being demanding or threatening.|
|The auditory communication related a level of urgency due to the way certain words were emphasized. When Jane spoke, she emphasized the word “really” twice in the message, communicating this situation was really important. Her voice, although not demanding or rude, was not overly pleasant, but very serious in tone. I would surmise that the situation was urgent from this communication.|
|Audio and Visual
(Face to Face)
|This face to face communication would fall under the umbrella of informal communication since it seems she is thinking about the key information as she communicates it (Portney et al., 2008).
Her demeanor is friendly and non-threatening, while expressing through words the importance of mark following through on his end. I felt as if I received the. same message from the email as I did from the face to face communication. Friendly but urgent
Next I was asked to share a synthesis of my thoughts regarding what this activity implies about communicating with members of a project team. What did I learn that will help me communicate more effectively with others in the future?
What I discovered is that there is truly a big difference in how we interpret various types of communication and to be sure we are effectively conveying our intended message, we have to take into account more that our words. First and foremost, it is important to decide if the message we are communicating needs to formal or informal.
I feel like all three forms of communication discussed above were informal, while still communicating some urgency. ”Informal communications occur continuously in the normal course of business” (Portney et al., 2008). This type of communication is necessary to ensure people are on the same page, things need to be clarified, questions need to be asked etc… However, project managers cannot depend on informal communication only.
Project managers must also utilize formal communication which most often, is in the form of written communication. Formal written communication allows the PM to present factual data more efficiently, choose their words more carefully in order to minimize misunderstanding, provide historical records…..and share the same message with a wide audience.
In summary, communication is the key to a successful project, and one must consider carefully how they are communicating, just as carefully as they consider what they communicate!
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc.